Help & Support
We're here to help
Need a hand with Lexorate? Check the frequently asked questions below, or get in touch and we'll be happy to help.
Contact us
Email: support@lexorate.com
We aim to reply within two working days.
ozpr s.r.o.
Malířská 377/11, 170 00 Praha 7
Czech Republic
Frequently asked questions
What is Lexorate?
Lexorate is a language-learning service that assesses spoken pronunciation. You record yourself reading, answering, or describing, and we give you instant, automated feedback, scores, and progress tracking.
How does pronunciation scoring work?
Your recording is transcribed and analysed by speech-assessment services. You get an overall pronunciation score plus accuracy, fluency, completeness, and prosody, and — for open-ended exercises — a check of how well your answer matched the task.
Are my voice recordings private?
Yes. Recordings are used only to provide and improve the Service and are shared solely with the processors that transcribe and assess them. See our Privacy Policy for details.
How do I join my teacher's classroom?
Ask your teacher for the invitation code, then open your profile and enter it under “Join a classroom”. Your assignments and daily challenges will appear automatically.
What do subscriptions include and how do I manage them?
Paid subscriptions unlock additional features and are sold as auto-renewing in-app purchases through the Apple App Store or Google Play. Manage or cancel them in your App Store or Google Play account settings. If your school provides access, your subscription may be covered by the school.
How do I redeem a coupon?
Open your profile and enter the code under “Redeem a coupon”, or use the redeem option in the app. Coupon subscriptions are free and can be cancelled at any time without compensation.
I'm young — do I need a parent's permission?
If you are below the age of digital consent in your country, you need a parent or guardian's consent (or an appropriate legal basis through your school) before we collect your data. We'll guide you through this during sign-up.
How do I reset my password or delete my account?
Use “Forgot password” on the sign-in screen to reset your password. To delete your account and data, contact us at support@lexorate.com.